Whisky Agents is an independent online shop founded by passionate whisky enthusiasts. Our focus is on limited-edition bottlings, independent bottlers, and exceptional single casks – for connoisseurs, collectors, and explorers.

Yes, guaranteed. All products come directly from official distributors, distilleries, or established importers. Each bottle is original, unopened, and properly stored.

The shipping costs we calculate vary depending on the destination country and the number of bottles shipped. Shipping within Germany is free for orders over €150; for orders below this value, we charge a flat rate of €6.99. You can find additional countries and shipping costs in the list below.

We ship to the following zones, among others:

• Germany
• European Union
• Switzerland
• North America
• Asia

You can find the exact shipping costs and available countries here . If your country isn't listed, please contact us by email at shop@whiskyagents.com , via WhatsApp , or using our contact form.

We usually ship the same day your order is received. Your package will be picked up by DHL the following day at the latest. Delivery within Germany typically takes 1–3 business days.

We attach great importance to safe and sustainable packaging. Each bottle is shipped shock-proof and shatter-proof for optimal protection—especially for rare items. Upon request, we also use Parafilm to better protect the cap.

Germany/Europe:

• PayPal
• Credit card (Visa, Mastercard)
• Bank transfer (prepayment, processing up to 5 working days)
• Apple Pay and Google Pay (device dependent)

Non-EU/worldwide:

• PayPal
• Credit card (Visa, Mastercard)
• Bank transfer (depending on the destination country, processing takes up to 5 business days – unfortunately, we have no influence on this)
• Apple Pay and Google Pay (device dependent)

Bank details
Name: Whisky Agents
IBAN: DE91730611910003368734
BIC: GENODEF1NU1
Bank: VR Bank Neu-Ulm

Paypal & WISE
shop@whiskyagents.com

Germany: All prices include 19% VAT.

EU: After entering your address details at checkout, the VAT rate will be adjusted to your recipient country.

Non-EU: After entering your address details at checkout, the VAT rate will be deducted.

The following applies to all countries: Some bottles are labeled "§25a UStG." VAT deduction is not possible for these products.

The maximum number of bottles per order is as follows:

• Within the EU: 12 bottles per order.
  
• Outside the EU: 6 bottles per order.
  

This limitation is intended to comply with international shipping and customs regulations.
If you would like to order a larger quantity or would like to park a bottle, please contact us.

Of course. You have a 14-day right of withdrawal. Returns must be unopened and undamaged. Details can be found in our cancellation policy .

With your customer account you can:

• View your orders and shipment tracking at any time
• Download your invoices at any time
• Save your delivery and billing addresses
• Shop faster and more conveniently for future orders

Prices may change in the shopping cart if:

• You are in another country and country-specific taxes or duties apply
• Discount promotions or vouchers are applied
• Currency fluctuations may occur (when displayed in a different currency)
  

If you pay by bank transfer (prepayment), we'll give you a 1% discount on the total value of the goods. Use the code BANK at checkout (only valid in conjunction with bank transfer/prepayment).

You can reach us anytime by email at shop@whiskyagents.com , via WhatsApp , or via our contact form. We usually respond within 24 hours.